Bloomex Canada
Reviews and Complaints

I ordered the Delicate Delight flowers (very colourful) with upgraded vase. They delivered short stemmed white roses in a vase stamped "Bloomex." I called to complain and asked for a credit to my Visa since the 'arrangement' was nothing like the photo online.

Terrible customer service and extremely false advertising. I was told that on the site it says they may alter the arrangement depending on stock. This was not a slight alteration - it was a completely different 'bouquet' that I could have picked up at Costco for $25.

I will never order from Bloomex again and have told everyone I know to avoid them.

Read the other reviews to see what the flowers actually look like. This company should be ashamed of their products and lack of customer service.

I am so extremely disgusted by this company and 3x I've had orders sent out by them since Dec 1/21 that I can hardly type this. I've NEVER met such a filthy dishonest company that miraculously has been scamming people for over 10 yrs, has over 1160 complaints filed with BBB, yet still is able to remain in business.

How is this possible? The first incident (for me....my sister also has 2 horrendous experiences with them) was on Dec 1/21 when I ordered my sister a birthday bouquet. I live in Calgary, she lives in Medicine Hat. I later (same day) decided to pay an additional $25 to upgrade the bouquet as my other sister wanted to contribute to the gift.

I paid $47.24 PLUS an additional $25 on Dec. 1 to get an upgraded bouquet with a purple vase and a birthday balloon. WHAT A DISASTER. The customer service person sounded like she wasn't even listening, and when I asked for a total she said she can't add that up by herself.

What? Then I was accused of not having enough funds in my account after about 20 mins waiting on the phone, it was discovered that same customer service rep entered in my credit card information incorrectly. I called 3x over the next few days to ensure the right order was being delivered as I had this feeling the added $30 upgrades were not going to be added though they confirmed many times it would be. THEY WERE NOT.

It was delivered days early when my sister wasn't home, the flowers were frozen, no vase, no balloon. NOTHING. I tried relentlessly to call and reach their Chat only to get either an AI or a really unintelligent person responding with standard copy and paste answers such as "Our manager will reach out to you shortly." "We are sorry about your disappointment." , etc. THEN THEY HANG UP ON YOU BECAUSE THEY TOLD ME THEY ARE NOT ALLOWED TO BE ON THE PHONE/CHAT FOR MORE THAN A CERTAIN AMOUNT OF MINUTES!!

THEY WILL LITERALLY JUST HANG UP ON YOU if you cross the allotted time. Read the other 1200 reviews on BBB...they all say the same. After many hours and many days, I finally spoke to a so-called "manager" at this gong show. Justin.

First of all he accused me of lying saying that my sister MUST HAVE AT LEAST RECEIVED A BOX OF CHOCOLATES if she didn't get the vase, balloon, upgrade, etc. I reassured him she did not. He asked me to remove my BBB review and would give me a $30 store credit. At first Bloomex offered me a $10 credit.

I refused. When he offered the $30 store credit, I took it. HOWEVER IT DID NOT WORK when I wanted to send my bff's mom in the hospital some Get Well flowers on Dec 29. She was on oxygen.

That cost me $53.25. I upgraded to a larger bouquet, added a vase again, a balloon and greeting card. THEY DELIVERED A DEFLATED HAPPY BIRTHDAY BALLOON, FROZEN DEAD FLOWERS THAT NEVER OPENED, NO CARD, NO VASE. I complained A SECOND TIME.

Bloomex said they'd resend the order on Jan 5/22. Today my recipient in the hospital received an even WORSE ORDER! DEAD BROWN FROZEN FLOWERS...No Vase..no balloon...and SOMEONE ELSE'S BIRTHDAY CARD WITH A MESSAGE SIGNED BY 'PANDA TIT'. OFFENSIVE!!

I WISH I WAS KIDDING.

THE FLOWERS WERE DROPPED OFF FROZEN! THE HOMEOWNER WATCHED HIM DELIVER BROWN FROZEN FLOWERS THEN RUN AWAY TO HIS VEHICLE.
THE PERSON I SENT THE FLOWERS TO IS GOING TO HAVE HER PARTNER CALL "PANDA TIT' TOMORROW TO SEE IF SHE GOT HER FROZEN DEAD HAPPY BIRTHDAY FLOWERS.
A GUY ON YOUTUBE WHO SPENT $200 ON ROSES FOR V' DAY AND WHOSE GF NEVER RECIEVED THEM SAID THE CEO OF BLOOMEX IS A SCAMMER.

Do not use this company to order flowers - instead, shop local.

I ordered an upsized (the largest possible) bouquet of Calla Lilly's as a sympathy bouquet. What was sent was a bouquet of flowers that looked like they were purchased at Walmart.

See photo below for reference. The vase in the middle is what was delivered. This is supposed to be the largest bouquet that they have! Further, there are no Calla Lilly's - rather it looks like a small spring mix.

I order beautiful, stunning flowers for a friend who just lost his wife of over 50 years, and what was delivered underwhelming to say the least.

When I reached out to the company (and sent pictures of what I ordered versus what was received) I was told that despite trying two different florists, the lilies were not available, and "as stated on their website" they have to substitute sometimes and "the substitution met with their guidelines." Really?

I was offered a $20 CREDIT for a future order! When I replied that this response was unsatisfactory, I was offered a $30 CREDIT for a future order!

I understand that sometimes the flowers that you order are not available. However, the difference between what I ordered (the largest bouquet of beautiful and expensive lilies) and what was sent was shocking (photo doesn't lie.) I paid a for a large bouquet of lilly's versus a small generic bunch of flowers that were underwhelming to say the least.

There was no attempt made to contact me, to discuss options, or to address my concern after MULTIPLE emails.

Not an ethical or customer caring business.

There are a lot of small local florists who need your business out there. My lesson learned - take your business local.

I ordered a SUPERSIZE Serenade and I received a Standard bouquet. It was supposed to have white Lilies and lavender roses, and I didn't get a single Lily and the roses were pink.

So I received a complete different bouquet from what I had ordered. After my first complaint, they offered me a 20$ store credit. When I complained again, they offered to send it again. They keep refusing to do a full refund, saying is against their policies.

So, this can happen to you. These guys don't understand that people order the favorite flowers and colors of the person you are giving the flowers to, and by sending a complete different arrangement they are screwing up the whole thing. Just go to your local flower shop or other site, but DO NOT buy from this site.

I'm filing a complaint to the small claims court. BTW, I'll give this ZERO stars.

DO NOT USE this company !! My SIL ordered flowers for my Aunt's funeral Feb.

12 to be delivered Feb. 16. On Feb. 12 the order was confirmed & payment of $80 was processed.

The flowers never came so my SIL called the company the same day & they stated they didn't have the flowers she had ordered. She cancelled the order & was told she'd receive a refund. Feb. 19 she received an email stating that the flowers had been delivered.

She called them again & told them she cancelled the order Feb. 16 & was told she'd receive her money back, but the person told her that they had no such records of that & they couldn't refund her money as the flowers were delivered. Needless to say the flowers were NOT delivered that day. The flowers were finally delivered, even though she'd cancelled the order, Feb.

22 ... 6 days after the funeral !!!!!! The box lid was torn wide open, the flowers were soaking wet, 1/2 frozen & dead. They REFUSE to giver her the money back, even though they screwed up from the beginning.

These people are nothing but SCAM artists & need to be stopped for all their *** customer service. I tried to find a way to post a review on their website, but was unable to get an answer from a CS rep. Big SURPRISE.

I will be calling the BBB as well. This isn't over.HORRIBLE