Bloomex Canada
Bloomex Canada Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bloomex Canada has 1.4 star rating based on 206 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Never again, Disappointing and annoyed, Extremely disappointing.
Cons: Customer service, Bad quality, Failed delivery and rudness.Recent recommendations regarding this business are as follows: "DO NOT USE Find a local florist instead", "Do NOT use this company", "Ya, if you want to get ripped off and feel like going through a nightmare, give Bloomex a call.They will be sure to oblige", "Do NOT order from them", "Google this company and read reviews!".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bloomex Canada has 1.4 star rating based on 206 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Never again, Disappointing and annoyed, Extremely disappointing.
Cons: Customer service, Bad quality, Failed delivery and rudness.Recent recommendations regarding this business are as follows: "DO NOT USE Find a local florist instead", "Do NOT use this company", "Ya, if you want to get ripped off and feel like going through a nightmare, give Bloomex a call.They will be sure to oblige", "Do NOT order from them", "Google this company and read reviews!".
Most users ask Bloomex Canada for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Bloomex Canada Reviews
"Charged for flowers no delivery and no order in system"
Placed an order online, bloomed Canada charged for the order , received the email thanking me for my recent purchase . Day later no flowers delivered . Called...
"Terrible experience. Will never use this company again"
Delivery - they said the address I gave didnt exist. Then delivered the next evening but I have no idea what the flowers look like as they do not let me know...
Edmonton, Alberta
No delivery and no follow up
Worst experience ever - would give them a negative review if I could. From a website that doesn't work right through to no delivery and despite 4 promises that 'someone would get back to me' no one ever did.
Thank goodness my credit card agreed to reverse the charges.
I will NEVER use them again. Wasted so much of my time and no flowers being delivered on a special occasion was very disappointing.
User's recommendation: DO NOT USE Find a local florist instead
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Edmonton, Alberta
Disappointed with products
Hello, i recently ordered a flower arrangement to be delivered to my mother in another province for her Birthday, and the arrangement she had received was completely different than what I had ordered. It looks absolutely NOTHING like I had ordered I'm filing a complaint
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Vancouver, British Columbia
I can't even give them a 1 out of 5. They get a 0 ! Actually I'm Canadian, I was just being nice and polite. To he honest they get a -10 !
Too much Bulls##t to write step by step. Broken promises, lies, total scam, complete nightmare!!!
All I wanted was to buy some beautiful flowers to surprise my girlfriend with. When day 3 came around and still no flowers, I phoned Bloomex, they told me not their problem and to phone the courier. Than the courier said that my girlfriend has to call them to track down her own flowers completely ruining the surprise. Than broken promises and lies.
We had to call Bloomex and their courier everyday to try to track down our flowers. I demanded a full refund, was told that I would get a call from 'Accounting' and they would arrange my refund, that call never came. Than days later was told 'No Refund'. Not once did we get a call from Bloomex.
We had to phone them everyday. I laugh when I see their email is actually called "wecare@***.ca". Ha! What a joke!
It is now day 13 since they took my money and still no *** flowers, no calls, no apologies, nothing! *** Bloomex!
Total scam! Seeing the countless brutal reviews, they should be shut down!!
Preferred solution: Full refund
User's recommendation: Ya, if you want to get ripped off and feel like going through a nightmare, give Bloomex a call.They will be sure to oblige
Langley, British Columbia
Terrible experience. Will never use this company again
Delivery - they said the address I gave didnt exist. Then delivered the next evening but I have no idea what the flowers look like as they do not let me know or send a picture.
Very poor form to not allow me to see what I have spent $75.00 on.
Very disappointed. - will Never use this company again.!
User's recommendation: Do NOT use this company
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Toronto, Ontario
Scammed
I ordered flowers from their website to be delivered on mother's day. I received notice that they would be delivered the day before.
( already defeated the purpose!).
When I saw what they delivered I was extremely disappointed and embarassed, because my mother deserved the beautiful bouquet I ordered and not four flowers in a vase she received. Included pics of what i ordered and what received
User's recommendation: Google this company and read reviews!!!!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Charged for flowers no delivery and no order in system
Placed an order online, bloomed Canada charged for the order , received the email thanking me for my recent purchase . Day later no flowers delivered .
Called and they said they can't find my order at all in their system . I was charged and paid for shipping .
Spoke to 2 different associates to tell me same thing and that the florist
will be calling me .. guess what still waiting !!!
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cambridge, Ontario
Very dissatisfied
I ordered flowers for a funeral and the picture on the website compared to the actual flowers that arrived are as different as night and day, it was a very sad looking display of flowers and I am embarrassed to have my name on the card that sent them. See photos below of what I ordered and what I received.
- Order was easy
- Sales consultant was polite and helpful
- Scrawny sloppy ugly arrangement
Preferred solution: Price reduction
User's recommendation: Do not use this company!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
TRULY HOOOOORRRRIBLE BUSINESS!
THIS IS A TRULY HOOOOORRRRIBLE BUSINESS! I ORDERED A FLOWER PACKAGE FOR MY MOM FOR HER RETIREMENT.
I HAD PLACED THE ORDER A MONTH IN ADVANCE. I CALLED THE STORE TO DOUBLE CHECK THE INFORMATION THEY HAD TO MAKE SURE THE FLOWERS WERE GOING TO BE DELIVERED TO THE CORRECT ADDRESS AND PERSON. THE INFORMATION THEY HAD REPEATED BACK TO ME WAS CORRECT. SOMEHOW SOMEWHERE, THE DELIVERY GOT MESSED UP.
SOMETHING ABOUT COURIER COULDN'T FIND THE ADDRESS, THEREFORE THE FLOWERS DID NOT GET DELIVERED. THIS WAS ON A FRIDAY. i WAS TOLD THAT APPARENTLY, THEY DIDN'T DELIVER ON THE WEEKEND SO I HAD TO WAIT UNTIL MONDAY FOR THE FLOWERS TO BE RESENT. END OF DAY MONDAY, THE FLOWERS STILL HAVEN'T BEEN DELIVERED.
AT THIS POINT, I WAS FUMING MAD!!! I DEMANDED A REFUND AT ONCE. THE AGENT SAID TO ME THAT THEY DON'T DO REFUNDS. I DEMANDED TO SPEAK TO A SUPERVISOR.
THE SUPERVISOR CONFIRM THAT THEY ABSOLUTELY DO NOT DO REFUNDS. THE MANAGER RUBS IT MY FACE THAT THEIR POLICIES REGARDING REFUNDS ARE CONVENIENTLY LOCATED ON THEIR WEBSITE.. I WAS REALLY GOING TO LOSE MY COOL, SO I HUNG UP THE CALL. I THEN WROTE AN EMAIL EXPLAIN DISCONTENT.
THE MANAGER STILL EXPRESSED THAT THEY CAN NOT OFFER ME A REFUND, THEY SAID THE BEST THEY CAN DO IS OFFER TO RESEND THE PACKAGE WITH FRESH FLOWERS TO A DIFFERENT ADDRESS. I GOT THE IDEA TO SEND THEM TO MY MOM FOR MOTHERS DAY. AGAINST MY BETTER JUDGMENT, I RESCHEDULE THE DELIVERY TO A DIFFERENT ADDRESS AND A NEW DATE. I ALSO MADE SURE TO GIVE THEM AN ALTERNATE PHONE NUMBER AND CONTACT PERSON.
WELL HOLLY *** THEY STILL SOMEHOW MESSED UP THE DELIVERY. MY MOM AGAIN, DID NOT RECEIVE HER FLOWERS FOR THE THIRD TIME NOW. AND THEY STILL WONT REFUND ME.
I AM TALKING $100, JUST GONE. ABSOLUTELY HORRIBLE, TERRIBLE BUSINESS.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cambridge, Ontario
Very disappointed. Ordered alstroemeria for a dying friend and they sent lilies! No card. She didn’t know who they were from. Customer services ce s a joke. N pride whatsoever in the product being shi
Wrong flowers sent. Provided a picture but they refuse to do anything more.
Lilies were sent instead of alstroemeria. No card was sent, just a discount coupon with a message on the back which was found an hour later.i sent an email with a photo of the flowers that were sent and nobody replied to me.
Phoned customer service who then found the email and he agreed they were the wrong flowers. When I called back the next day to see if a new order was sent they said no because the production team said the correct flowers were sent which is a lie
- Terrible customer service
Preferred solution: The correct order resent
User's recommendation: Do NOT order from them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Wrong address
Ordered flowers for a sick friend, after order was placed I printed the invoice. Noticed on invoice address was wrong.
Unsure if this auto corrected or I typed wrong. Immediately called (within minutes) to ask for address to be changed or to cancel order so I could place again with correct address. Man I spoke to was incredibly rude, belligerent and refused to help me. Said there was nothing that could be done once an order was placed, my error, my fault.
Asked to speak to a manager, would not let me speak to one.
Was told maybe manager would call me back, never did. Will never deal with a company that is this rude and with this poor of customer service ever again.
- Poor poor customer service
Preferred solution: I wanted the address corrected so the flowers go to the correct location, a little too late for this now as the delivery is for May 10.
User's recommendation: Never purchase flowers from this company!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Awful
Horrible experience. Paid an extra 20$ to have next day delivery.
I was home and the delivery guy said he tried to deliver and no one was home??? i requested a full refund and they said i might not receive that. There's a reason I spent extra money to have next day delivery as I will not be home the following day and I am not waiting another day to MAYBE have it delivered.
I will never ever order from them again. I have never dealt with a lying delivery company in my life.
Preferred solution: Full refund
Mexico City, Mexico
Bloomex Calling for a repeat order
I have received 2 calls from Bloomex telling me that I ordered flowers for a special friend and basically wanting another order. My special friend died.
This is the most horrible sales tactic of any company.
Take my name off of this list for calling. I don't need to have a call to remind me of who I have sent flowers to in the past, EVER...
Preferred solution: No more calls.
North York, Ontario
Terrible Customer Service
I am so disgusted with this company. My sister's husband passed away and I wanted to send her a basket.
I chose a CHEESE basket for $69.99 to be sent to her. It was supposed to be delivered in two days. Never arrived and I phoned them. They said the order was placed and she would receive it the next day.
Finally, two days later she received this basket with CHOCOLATE, NO CHEESE. I get my visa bill and they charged me $207.90!!! I cannot afford a $200.00 basket. I called them and they told me that I ordered two baskets, which I did not.
They said they would not refund me and my sister NEVER received the so called second basket. You tell me if you would pay $207.00 for this basket.
I will never use this company again! I have disputed it with my credit card company and am hoping to get a refund that way!!
Preferred solution: Price reduction
User's recommendation: Do not order from this company. They are thieves!!! Do you think this basket is worth $207.00??
I had a similar situation. After just over 70 emails to them (with a lot of no responses), a number of phonecalls, being hung up on....
and I was polite during the calls and emails..... I filed a dispute with my credit card company. It took a few weeks, but I got every penny back.
Please try filing a dispute via your credit card company. I would never have gotten my money back without them.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Disappointed
I had ordered this arrangement and had even paid for them to be supersized , what I ordered online and what was delivered was absolutely disappointing!
They were so little to the arrangement, I have pictures to show this! I know they were on sale but still should have gotten the arrangement that was ordered or at least similar! Pictures tell the tale!
- Easy to order online
- Not worth to order online
Preferred solution: Price reduction
User's recommendation: Do not order online, go to a local store and order directly’
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Burnaby, British Columbia
Resolved: Appalling ‘service’. I will never use Bloomex ever again and will advise all my friends.
Company fixed the issue and I have been provided with apology.
No delivery. When I phoned to rectify this, I was told Bloomex does not deliver on a Saturday plus the floral shop does not have the same
specials so they could ( magically I guess) deliver on Tuesday at an additional cost of $22.00(!) to upgrade.
I was also tol my friend lives in an area outside of their delivery area!
They live very close to Quality Foods right by their city centre.
Of course, very annoyed and advised them to refund my money.
Order # 434****. I paid via Master Card.
Thank you
Cathleen McEwen
User's recommendation: Use a different companu
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Montreal, Quebec
Horrible experience
Bloomex a pris 3 jours à livrer le bouquet (le mauve et blanc), un bouquet qui n'avait rien à voir et beaucoup moins beau que celui que j'avais commandé (les marguerites).
Et on me refuse un dédommagement ou un remplacement.
Qui plus est. Ma commande a disparu de mon historique.
De vrais escrocs.
User's recommendation: Do not order from Bloomex.
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I ordered flowers for a funeral, they attempted delivery a day early, but because of inclement weather, and no one being at the church at the time, they were not left. The flowers never arrived. So dissappointed!