Bloomex Canada

THIS IS A TRULY HOOOOORRRRIBLE BUSINESS! I ORDERED A FLOWER PACKAGE FOR MY MOM FOR HER RETIREMENT.

I HAD PLACED THE ORDER A MONTH IN ADVANCE. I CALLED THE STORE TO DOUBLE CHECK THE INFORMATION THEY HAD TO MAKE SURE THE FLOWERS WERE GOING TO BE DELIVERED TO THE CORRECT ADDRESS AND PERSON. THE INFORMATION THEY HAD REPEATED BACK TO ME WAS CORRECT. SOMEHOW SOMEWHERE, THE DELIVERY GOT MESSED UP.

SOMETHING ABOUT COURIER COULDN'T FIND THE ADDRESS, THEREFORE THE FLOWERS DID NOT GET DELIVERED. THIS WAS ON A FRIDAY. i WAS TOLD THAT APPARENTLY, THEY DIDN'T DELIVER ON THE WEEKEND SO I HAD TO WAIT UNTIL MONDAY FOR THE FLOWERS TO BE RESENT. END OF DAY MONDAY, THE FLOWERS STILL HAVEN'T BEEN DELIVERED.

AT THIS POINT, I WAS FUMING MAD!!! I DEMANDED A REFUND AT ONCE. THE AGENT SAID TO ME THAT THEY DON'T DO REFUNDS. I DEMANDED TO SPEAK TO A SUPERVISOR.

THE SUPERVISOR CONFIRM THAT THEY ABSOLUTELY DO NOT DO REFUNDS. THE MANAGER RUBS IT MY FACE THAT THEIR POLICIES REGARDING REFUNDS ARE CONVENIENTLY LOCATED ON THEIR WEBSITE.. I WAS REALLY GOING TO LOSE MY COOL, SO I HUNG UP THE CALL. I THEN WROTE AN EMAIL EXPLAIN DISCONTENT.

THE MANAGER STILL EXPRESSED THAT THEY CAN NOT OFFER ME A REFUND, THEY SAID THE BEST THEY CAN DO IS OFFER TO RESEND THE PACKAGE WITH FRESH FLOWERS TO A DIFFERENT ADDRESS. I GOT THE IDEA TO SEND THEM TO MY MOM FOR MOTHERS DAY. AGAINST MY BETTER JUDGMENT, I RESCHEDULE THE DELIVERY TO A DIFFERENT ADDRESS AND A NEW DATE. I ALSO MADE SURE TO GIVE THEM AN ALTERNATE PHONE NUMBER AND CONTACT PERSON.

WELL HOLLY *** THEY STILL SOMEHOW MESSED UP THE DELIVERY. MY MOM AGAIN, DID NOT RECEIVE HER FLOWERS FOR THE THIRD TIME NOW. AND THEY STILL WONT REFUND ME.

I AM TALKING $100, JUST GONE. ABSOLUTELY HORRIBLE, TERRIBLE BUSINESS.

Ordered flowers for a sick friend, after order was placed I printed the invoice. Noticed on invoice address was wrong.

Unsure if this auto corrected or I typed wrong. Immediately called (within minutes) to ask for address to be changed or to cancel order so I could place again with correct address. Man I spoke to was incredibly rude, belligerent and refused to help me. Said there was nothing that could be done once an order was placed, my error, my fault.

Asked to speak to a manager, would not let me speak to one.

Was told maybe manager would call me back, never did. Will never deal with a company that is this rude and with this poor of customer service ever again.

I am so disgusted with this company. My sister's husband passed away and I wanted to send her a basket.

I chose a CHEESE basket for $69.99 to be sent to her. It was supposed to be delivered in two days. Never arrived and I phoned them. They said the order was placed and she would receive it the next day.

Finally, two days later she received this basket with CHOCOLATE, NO CHEESE. I get my visa bill and they charged me $207.90!!! I cannot afford a $200.00 basket. I called them and they told me that I ordered two baskets, which I did not.

They said they would not refund me and my sister NEVER received the so called second basket. You tell me if you would pay $207.00 for this basket.

I will never use this company again! I have disputed it with my credit card company and am hoping to get a refund that way!!

NEVER order from Bloomex.ca. Worst ever.

I ordered a bouquet of flowers for my wife on our anniversary. I've ordered them a day early and received an email/voicemail saying it will be delayed. Okay. I was fine with that since the flowers will be just on time.

The day on my anniversary, I checked the order status on Bloomex.ca website. It says "investigation". WTF does that mean!?! I spoke with the online chat.

No real help there as it's a bot - not a real person. I called their number and spoke with a real human being. I asked about the status of my order. The lady said, its under investigation as they dont have flowers for me and I will need to wait tomorrow for delivery.

Really!?! Tomorrow!?! Tomorrow, too late. I asked for a refund.

NOPE. Refunds are against their policy. They offered store credit or set another date for delivery for the future. Horrible experience!!!

I urge people to NEVER order from this place. Please do some googling. There are numerous posts regarding Bloomex.ca about their services. PLEASE DO NOT WASTE YOUR GOOD HARD EARNED MONEY HERE.

YOU CAN ALWAYS DO SO MUCH BETTER THAN THIS *** I've read on other posts that the flowers you received arent even the ones they advertise on their site. Also, some even said their flowers came DOA. Complete garbage and that business should be shutdown.

I wish I Googled this place and saved me $100. I hope people see this and help them save money.